The current version of the Rutgers Antivirus Delivery Service (RADS 5) was released to the university community on August 25th. In an effort to monitor the transition, handle any unforeseen issues and obstacles, and minimize additional strain on the helpdesk, the servers that support existing RADS 4 users have remained in place and the RADS 5 upgrade has been opt-in. Since its release, approximately 43% of RADS users have upgraded to RADS 5.

Over the course of the next few months, the existing RADS 4 infrastructure will be phased-out. The remaining 57% RADS users running version 4 will need to upgrade to version 5 before the servers are decommissioned.

Important Notes:

• If you are prompted for a password to uninstall the Trend Micro OfficeScan Client, enter the word password .
• If you are using Trend Micro's firewall to protect your computer, you will need to re-configure your firewall rules after upgrading.
• If you decide to manually upgrade and are prompted to reboot your computer, please do so. The upgrade process is more likely to fail if you decide not to reboot the computer.
• Server-side upgrades will result in a series of changes to the OfficeScan icon on your computer.
• If you are running RADS 4 on an operating system that is no longer supported by Trend Micro's OfficeScan 8.0 (i.e. Windows 95, 98, ME) or if you have an Intel Itanium processor, your OfficeScan installation will break if your installation is only caught by the 'Final Changes' step (step 5 below). It is difficult to predict which users will be caught by the 'Final Changes' step, so you are strongly urged to download and install RADS 5 at your earliest convenience.

If your OfficeScan client is upgraded automatically, the OfficeScan icons in the corner of your screen should go through a series of changes over the course of 5 to 10 minutes. In some rare cases, you may be prompted to reboot your computer

The migration process will be handled in the following order:

1. Manual Upgrades:
   • All users running RADS 4 are strongly encouraged to upgrade now. If you are using a competitive antivirus product you are encouraged to consider installing RADS 5. This is particularly important if your subscription for virus definition updates has lapsed, as you will not be protected from the latest threats without recent definitions. RADS is offered free of charge and the updates will continue indefinitely.
2. On-Campus Students:
   • Beginning this spring, students running RADS 4 will be required to upgrade to RADS 5 as a part of RuCompliant. This upgrade will be necessary in order to gain network access. Please note that users running Linux and/or Macintosh will not be subject to this requirement, nor will users running other supported antivirus products (McAfee, Norton, Avg, ClamAV, etc.). Users running competitive antivirus will still need to have recent antivirus patterns/definitions in order to gain access.
   • Any users in full-year housing who are not typically required to run ruCompliant in the spring semester will be automatically upgraded over the first few weeks of the semester (if they haven't upgraded already).
3. Departmental Faculty & Staff:
   • A Departmental Upgrade Tool will be made available shortly to assist departments in upgrading their users to RADS 5. This is a small application which can be run independently or scheduled to start at login. It will analyze a system to determine which RADS 5 server is most appropriate and instruct the existing OfficeScan client to switch to that server. This will automatically upgrade the client software.
   • Departments who have opted to supply us with network information will be contacted to schedule an appropriate starting date for automatic server-side upgrades. On the starting date, a flag will be set on the servers instructing all users on those networks to move to a RADS 5 server and upgrade the client software.
   • All remaining on-campus users and departments will be moved to RADS 5. Unfortunately, we will have no way to communicate this upgrade directly to end-users, so you are encouraged to subscribe to RADS_ANNOUNCE (see below) and/or the PC_LAN_ADMINS mailing lists.
4. Off-Campus Students, Faculty, and Staff:
   • All off-campus users will be instructed to move to a RADS 5 server and update their client software.
5. Final Changes:
   • Any remaining RADS 4 users who were not automatically upgraded by the above steps (this includes users in Roaming mode and users behind NAT routers) will be handled by a network change. The Rutgers DNS servers will be adjusted to point existing RADS 4 users to the RADS 5 servers. This will effectively force all remaining clients to upgrade.
   • The existing RADS 4 servers will be decommissioned.

All communications related to this migration will be made via the RADS_ANNOUNCE mailing list. If you have not already joined, you are encouraged to do so now. This is a low-volume mailing list intended for infrastructure issues, scheduled and unscheduled downtime, and urgent virus outbreak notifications.